What is the first step to take when a client requests changes in a project?

When a client requests changes in a project, asking the client to document and submit a change request form is the first step in ensuring that the requested changes are properly handled. This approach establishes a formal process for managing changes, which is vital for maintaining project control and ensuring that all stakeholders have a clear understanding of what changes are being proposed.

By requiring a documented change request, you create a record that includes the details of the change, the rationale behind it, and any potential impacts on the project. This documentation is crucial for assessing how the change will affect the project's scope, timeline, and budget. It also allows the project manager and team to evaluate the request systematically, ensuring that any alterations align with project goals and stakeholder expectations.

This formal approach can prevent confusion and miscommunication that might arise from making changes informally or by word of mouth. It ensures that there is transparency and accountability throughout the process, helping to manage client expectations and project outcomes effectively.