What should Sakait do when a client requests a task that is significant and outside the project scope?

When a client requests a task that is significant and falls outside the established project scope, the best course of action is to clearly communicate that the task is not included within the current scope and to utilize the change control process. This approach is pivotal for several reasons.

First, adhering to the original project scope helps maintain project integrity and ensures that the project remains focused on its defined objectives and deliverables. By reminding the client of the scope limitations, Sakait reinforces the importance of sticking to the agreed-upon boundaries of the project.

Moreover, utilizing the change control process provides a structured way to assess the impact of the new task. This process typically involves documenting the request, evaluating its implications on resources, budget, timeline, and overall project objectives, and then facilitating a discussion for approval. Such a method is essential for effectively managing stakeholder expectations and ensures that any alterations to project plans are deliberate and agreed upon.

This approach not only safeguards the project's success but also helps in maintaining a professional relationship with the client by showing that while Sakait values their requests, there are established procedures to follow for any modifications. It balances the need to accommodate client wishes with the necessity of managing the project effectively.