When a client has productivity concerns that need addressing, what document is created to define the cause?

When addressing productivity concerns raised by a client, a problem statement is developed to clearly outline and define the specific issues at hand. This document is critical in the project management process as it provides all stakeholders with a comprehensive understanding of the challenges that need to be addressed.

The problem statement articulates the nature of the productivity issues, the impacts they have on the project, and the context within which these problems arise. By focusing on defining the cause, the problem statement acts as a foundation for discussions, solutions, and eventual action plans to enhance productivity. It ensures that the project team and stakeholders are aligned on the issues, which is crucial for devising effective strategies to mitigate the concerns.

In contrast, other documents such as a project charter, management plan, and stakeholder analysis serve different purposes. A project charter establishes the vision and purpose of the project generally, a management plan outlines how the project will be executed, monitored, and controlled, and a stakeholder analysis identifies and analyzes the needs and expectations of different stakeholders involved in the project. While these documents are important in the overall project management process, they do not specifically focus on diagnosing productivity issues as effectively as a problem statement does.