You need to resolve a serious disagreement over requirements between the project customer and another key stakeholder. What is the key communication technique to choose for this situation?

In situations where there is a serious disagreement over requirements, holding a face-to-face meeting or videoconference is the most effective communication technique. This approach allows for immediate and direct interaction between the project customer and the key stakeholder, facilitating a clearer exchange of ideas and perspectives.

Face-to-face communication fosters better understanding and rapport, enabling participants to gauge non-verbal cues such as body language and tone, which are crucial for resolving conflicts. Real-time discussions allow for the dynamic exchange of thoughts, quick clarifications, and the opportunity to brainstorm potential solutions collaboratively. Additionally, this method can help de-escalate tension, as individuals often feel more understood and respected when they engage in direct dialogue.

Other methods, such as sending an official email or creating a detailed report, lack the immediacy and interpersonal connection necessary for resolving significant disagreements. Emails can lead to misunderstandings, while reports may not facilitate the nuanced discussion required to address disputes effectively. Similarly, conducting a survey among stakeholders might provide insights but is not suited for resolving a conflict, as it does not create an interactive space to discuss issues in depth. Overall, direct communication is key in handling disagreements effectively.